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Customer Service Jobs


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Customer Service Advisor

35 hours per week anytime between;
Mon – Thu 9.00am until 8.00pm,
Fri 9.00am - 6.00pm,
Sat 9.00am – 5.00pm
1 hour for lunch.

Your new company
My client a high end leisure company is recruiting a customer service advisor to join their team of 10, you will need to have previous customer service experience and have a clear and professional telephone manner.

Your new role

Interacting and communicating with members to ensure retention targets are achieved, actively promoting the benefits of membership and seeking ways to improve the member experience.Manager Support teams to deliver a consistent and positive approach to the retention of members.To achieve individual KPI’s as set by your Line Manager.To ensure that each person receives equal attention and that this equality is realised in terms of member calls attempted, conversations held and meetings conducted.Consistently uphold the terms and conditions of the membership contract signed by the member upon joining the company.Constantly look for ways to improve the member’s experience of unpaid membership subscriptions, devising a suitable and appropriate recovery script and tailoring it to each specific level.Promote organisation in a positive and professional light at all times.To retain more members therefore improving the company’s performance in terms of member count.

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Location Rawalpindi / Punjab

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